Home of handbooks for all SOS functions

Information Sessions 101

Information Sessions 101

  Booth Info Session Who? Targets students who don’t know about Outreach Trips. For students who are interested in Outreach Trips but want more information. Where? Busy spots on campus; near study spaces, common areas, places to eat, etc. In a classroom or study space that you have booked ahead of time. When? Year round. […]

Digital Products Best Case Practices

This e-manual outlines some best case practices from chapters that have had success with offering digital products. If your chapter is considering offering these products, use this as a starting point! Queen’s SOS Recording Digital Exam-AIDs Course coordinators are trained on recording Digital Exam-AIDs at the live session If there is no course coordinator, then […]

VP Academics Handbook

VP Academics Handbook Welcome to your new role as Vice President of Academics. You are responsible for the training and management of Exam-AID Instructors for your chapter. This manual outlines your main responsibilities and indicated where you can find more information. To make the learning process easier, this handbook serves as a high level overview […]

Volunteer Performance Evaluations

They can be tedious to do, and nerve-wracking to sit through, but conducting performance evaluations with your team members is so important for a number of reasons: Performance evaluations give you the opportunity to sit down with volunteers and discuss their strengths and weaknesses, and figure out a plan to help struggling volunteers improve their […]

Volunteer Appreciation and Engagement

One of the biggest challenges volunteer organizations face is retaining their volunteers over time. After all, the only reason that students volunteer with Students Offering Support is because they truly want to! Therefore, it’s incredibly important that we ensure volunteering with SOS is fun, and that we recognize our volunteers’ hard work. Below are a few ideas […]

Exit Interviews

One of the most important, but often neglected, processes in Human Resources is the exit interview. Exit interviews will help you gather information on the volunteer’s impression of SOS, how well your chapter has engaged and developed students, and will provide feedback on how your chapter can improve.  Exit interviews should be done with any […]

Volunteer On-boarding

On-boarding and orientation are terms which are often used interchangeably; however, they are not actually the same thing. An orientation is a one-time event which is meant to introduce new hires to the organization, and to convey important information of a more general nature, such as policies and goals. You can find information about planning […]

Additional Tips

Additional Tips

Additional Tips A great way to get started is to get in touch with other chapters who are well established in their schools. Introduce yourself, and tell them that you’re looking for some tips on how to get started and get the word out. Before you start your campaign, make sure you understand your Target […]

Target Market

Target Market

Target Market In order for your ads to work as you want them to, you need to ensure they are reaching the right people at the right time. Otherwise, it would be a waste of money, as it will be ignored. Before you set up an ad, you need to determine who your target market […]

Conducting Performance Reviews

At the end of each semester, you should conduct a performance review with each of the members of your executive team. The purpose of this review is to discuss the results of the past semester, determine moving forward steps and to evaluate if the individual in that role should stay on. It is important to […]